PARDO Phillip Dean
Department Ritsumeikan Asia Pacific University College of International Management Position Professor |
|
Research Period | 2011~2013 |
Research Topic | The Impact of Technology Innovativeness On Four And Five Star Hotels In Switzerland |
Research Type | Joint Research |
Research Division | |
Keyword | Technology, Innovativeness, TI, Hotels, 4 and 5 star, Hospitality ROI, Competition in Hotel industry, Switzerland |
KAKENHI Category | Business administration
Accounting Economic policy |
Details | This paper explores perceptions of Technology Innovativeness (TI) within a sample of deluxe hotels (4 and 5 star) located in Switzerland. It describes the views and opinions of senior managers on innovativeness. The findings highlight how top managers and owners of these hotels perceive and use innovativeness in order to gain competitive advantage, how local and national culture is used in developing that advantage, and how a strong relationship between all major stakeholders in the hotel industry could hold the key to both origin and destination innovation. This research also provides a good understanding of the impact of Technology Innovativeness in Four and Five Star Hotels in Switzerland, and showed TI’s value in improving both the top and bottom line. |