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ゴン ユアンユアン
GONG Yuanyuan 所属 立命館アジア太平洋大学 国際経営学部 職種 准教授 |
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| 言語種別 | 英語 |
| 発行・発表の年月 | 2022/06/08 |
| 形態種別 | 学術論文 |
| 査読 | 査読あり |
| 標題 | How emotional regulation and conscientiousness break the reciprocal circle between customer mistreatment and surface acting an experience sampling study |
| 執筆形態 | 共著 |
| 掲載誌名 | International Journal of Contemporary Hospitality Management |
| 掲載区分 | 国外 |
| 巻・号・頁 | 34(11),pp.4007-4028 |
| 担当区分 | 筆頭著者 |
| 国際共著 | 国際共著 |
| 著者・共著者 | Yuanyuan Gong,Junbang Lan,Tao Liu,Man-Nok Wong,Bocong Yuan |
| 概要 | Drawing on the conservation of resource theory and emotional contagion perspective, this study aims to propose that customer mistreatment has an indirect effect on subsequent customer mistreatment by triggering high levels of surface acting. In other words, there is a vicious circle formed as a result of customer mistreatment and surface acting.
[ABDC list: A] |