サイトウ ヒロアキ
SAITO Hiroaki
齊藤 広晃 所属 立命館アジア太平洋大学 国際経営学部 職種 准教授 |
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言語種別 | 英語 |
発行・発表の年月 | 2021 |
形態種別 | 学術論文 |
査読 | 査読あり |
標題 | Do personal values matter? The effects of personal values on hospitality employees' service climate perceptions |
執筆形態 | 筆頭著者 |
掲載誌名 | Journal of Hospitality and Tourism Management |
掲載区分 | 国外 |
出版社・発行元 | Elsevier |
巻・号・頁 | 47,pp.190-201 |
著者・共著者 | Hiroaki Saito
David Solnet Richard Robinson Neil Paulsen |
概要 | Growing workforce diversity necessitates greater knowledge and understanding of how employee personal at- tributes alter perceptions of organisational practices. This study investigates the effects of personal values on employee perceptions of service climate in the context of multi-national hotel chains. We employed a sequential explanatory design that yielded unexpected results, indicating little evidence of personal values effects on employee perceptions of service climate. Nonetheless, the study contributes to unfolding the complex mecha- nisms of service climate antecedents. Situational strength theory and employees’ self-suppression of personal values advance understanding of the intersection between personal values, organisational attributes, and employee perceptions of service climate. Future research opportunities are proposed, and theoretical and practical implications are discussed. |