サイトウ ヒロアキ   SAITO Hiroaki
  齊藤 広晃
   所属   立命館アジア太平洋大学  国際経営学部
   職種   准教授
言語種別 英語
発行・発表の年月 2021
形態種別 学術論文
査読 査読あり
標題 Do personal values matter? The effects of personal values on hospitality employees' service climate perceptions
執筆形態 筆頭著者
掲載誌名 Journal of Hospitality and Tourism Management
掲載区分国外
出版社・発行元 Elsevier
巻・号・頁 47,pp.190-201
著者・共著者 David Solnet, Richard Robinson and Neil Paulsen
概要 Growing workforce diversity necessitates greater knowledge and understanding of how employee personal at- tributes alter perceptions of organisational practices. This study investigates the effects of personal values on employee perceptions of service climate in the context of multi-national hotel chains. We employed a sequential explanatory design that yielded unexpected results, indicating little evidence of personal values effects on employee perceptions of service climate. Nonetheless, the study contributes to unfolding the complex mecha- nisms of service climate antecedents. Situational strength theory and employees’ self-suppression of personal values advance understanding of the intersection between personal values, organisational attributes, and employee perceptions of service climate. Future research opportunities are proposed, and theoretical and practical implications are discussed.