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SAITO Hiroaki
Department Ritsumeikan Asia Pacific University College of International Management Position Associate Professor |
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| Language | English |
| Publication Date | 2021 |
| Type | Research paper |
| Peer Review | Peer reviewed |
| Title | Do personal values matter? The effects of personal values on hospitality employees' service climate perceptions |
| Contribution Type | First author |
| Journal | Journal of Hospitality and Tourism Management |
| Journal Type | Another Country |
| Publisher | Elsevier |
| Volume, Issue, Page | 47,pp.190-201 |
| Author and coauthor | Hiroaki Saito
David Solnet Richard Robinson Neil Paulsen |
| Details | Growing workforce diversity necessitates greater knowledge and understanding of how employee personal at- tributes alter perceptions of organisational practices. This study investigates the effects of personal values on employee perceptions of service climate in the context of multi-national hotel chains. We employed a sequential explanatory design that yielded unexpected results, indicating little evidence of personal values effects on employee perceptions of service climate. Nonetheless, the study contributes to unfolding the complex mecha- nisms of service climate antecedents. Situational strength theory and employees’ self-suppression of personal values advance understanding of the intersection between personal values, organisational attributes, and employee perceptions of service climate. Future research opportunities are proposed, and theoretical and practical implications are discussed. |