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サイトウ ヒロアキ
SAITO Hiroaki
齊藤 広晃 所属 立命館アジア太平洋大学 国際経営学部 職種 准教授 |
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| 言語種別 | 英語 |
| 発行・発表の年月 | 2022 |
| 形態種別 | 学術論文 |
| 査読 | 査読あり |
| 標題 | The Impacts of Covid-19 on the Tourism Sector: Changes, Adaptations and Challenges |
| 執筆形態 | 共著 |
| 掲載誌名 | Tourism: An International Interdisciplinary Journal |
| 掲載区分 | 国外 |
| 巻・号・頁 | 70(3),pp.465-479 |
| 総ページ数 | 15 |
| 著者・共著者 | Brozovic, Danilo
Saito, Hiroaki |
| 概要 | This exploratory study charts the transformation of the tourism sector caused by the COVID-19 crisis. The article dissects five key domains of industry transformation: accelerated digitalisation, business model flexibility, human resources, travel restrictions, and risk perception and crisis management. It delineates the industry's changes, adaptations, and associated challenges in each domain. A review and content analysis of 240 publicly available online documents was conducted. The results provide managerial implications and avenues for future research in tourism, including the hybridisation of tourism products, transformation of the service encounter style, adaptation to a shifting travel mode, and increased risk awareness and preparedness. |