KIM Youngsun (Sean)
Department Ritsumeikan Asia Pacific University College of International Management Position Associate Professor |
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Language | English |
Publication Date | 2020/08 |
Type | Research paper |
Peer Review | Peer reviewed |
Title | Customers’ reactions to other customer caused service
failures: The effects of tie strength on customer loyalt |
Contribution Type | Joint Work |
Journal Type | Another Country |
Publisher | Journal of Hospitality Marketing & Management |
Details | SSCI Indexed & ABDC Journal Quality List: A Level |