KIM Youngsun (Sean)
   Department   Ritsumeikan Asia Pacific University  College of International Management
   Position   Associate Professor
Language English
Publication Date 2019/04
Type Research paper
Peer Review Peer reviewed
Title Observer reactions to other customer incivility: Emotional labor,
gratitude, loyalty to employee, and tipping intention
Contribution Type Joint Work
Journal TypeAnother Country
Publisher International Journal of Contemporary Hospitality Management
Details SSCI Indexed & ABDC Journal Quality List: A Level