Department   Ritsumeikan Asia Pacific University  College of International Management
   Position   Professor
Language English
Publication Date 2013/01
Type Research paper (Academic/Professional Journal)
Peer Review Peer reviewed
Title Service Responses to Emotional States of Business Customers
Contribution Type Joint Work
Journal Managing Service Quality
Volume, Issue, Page 23(1),pp.43-61
Author and coauthor Wang, Joanne
Details 著名な雑誌への論文掲載・申請:有り
DOI 10.1108/09604521311287650