CHEN Shu-Ching
   Department   Ritsumeikan Asia Pacific University  College of International Management
   Position   Professor
Language English
Publication Date 2012
Type Research paper
Peer Review Peer reviewed
Title The Customer Satisfaction-Loyalty Relation in an Interactive E-Service Setting: The Mediators
Contribution Type Single Work
Journal Journal of Retailing and Consumer Services
Volume, Issue, Page 19(2),pp.202-210
DOI 10.1016/j.jretconser.2012.01.001
ISSN 0969-6989