CHEN Shu-Ching    Department   Ritsumeikan Asia Pacific University  College of International Management    Position   Professor
Language	English
Publication Date	2012
Type	Research paper
Peer Review	Peer reviewed
Title	The Customer Satisfaction-Loyalty Relation in an Interactive E-Service Setting: The Mediators
Contribution Type	Single Work
Journal	Journal of Retailing and Consumer Services
Volume, Issue, Page	19(2),pp.202-210
DOI	10.1016/j.jretconser.2012.01.001
ISSN	0969-6989