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SAITO Hiroaki
Department Ritsumeikan Asia Pacific University College of International Management Position Professor |
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| Language | English |
| Publication Date | 2021 |
| Type | Research paper |
| Peer Review | Peer reviewed |
| Title | Do personal values matter? The effects of personal values on hospitality employees' service climate perceptions |
| Contribution Type | First author |
| Journal | Journal of Hospitality and Tourism Management |
| Journal Type | Another Country |
| Publisher | Elsevier |
| Volume, Issue, Page | 47,pp.190-201 |
| Total page number | 12 |
| Responsible for | All |
| Authorship | Lead author |
| International coauthorship | International coauthorship |
| Author and coauthor | ◎Hiroaki Saito
David Solnet Richard Robinson Neil Paulsen |
| Details | This study examines how employees’ personal values influence perceptions of service climate in multinational hotel chains. The findings show little evidence of such effects, suggesting that strong organisational contexts and employees’ suppression of personal values may reduce individual differences in service climate perceptions. |