SAITO Hiroaki
   Department   Ritsumeikan Asia Pacific University  College of International Management
   Position   Professor
Language English
Publication Date 2022
Type Research paper
Peer Review Peer reviewed
Title The Impacts of Covid-19 on the Tourism Sector: Changes, Adaptations and Challenges
Contribution Type Joint Work
Journal Tourism: An International Interdisciplinary Journal
Journal TypeAnother Country
Volume, Issue, Page 70(70),pp.465-479
Total page number 15
Responsible for All
International coauthorship International coauthorship
Author and coauthor ◎Danilo Brozovic
Hiroak Saitoi
Details This study examines how the COVID-19 crisis transformed the tourism industry across five areas: digitalisation, business model flexibility, human resources, travel restrictions, and risk and crisis management. Based on an analysis of 240 online documents, it highlights key adaptations, including hybrid tourism products, changing service encounters and travel patterns, and greater risk awareness and preparedness.