Faculty Information - SAITO Hiroaki

■ Education

1.	2012/04～2016/06	〔Doctorial Course〕, Hospitality Management and Service Management, The University of Queensland UQ Business School, Completed, Ph.D.
2.	2010/02～2011/12	〔Master Course〕, Master of International Hotel and Tourism Management, The University of Queensland School of Tourism, Completed, Master of International Hotel and Tourism Management

■ Academic and professional experience

1.	2025/10～	Ritsumeikan Asia Pacific University College of International Management Professor
2.	2019/10～2025/09	Ritsumeikan Asia Pacific University College of International Management Associate Professor
3.	2016/10～2019/09	Ritsumeikan Asia Pacific University College of International Management Assistant Professor
4.	2012/03～2016/09	The University of Queensland Casual Academic

■ Message

Message to undergraduate students: It is no one but you who create your future. APU provides you a great opportunity to develop your perspectives, skills, and networks for your future. Let’s create a great learning experience together. Look forward to embarking on the journey with you! Message to graduate school students: APU has many rich resources to help you develop your research skills. Use them cleverly and develop your future perspectives in academic research.

■ Current specialized field

Hospitality Management, Organisational Psychology & Behaviour, Diversity & Inclusion Management, Service Management (Key Word：Hospitality Management, Organisational Psychology & Behaviour, Employee well-being, Diversity & Inclusion Management, Service Management)

■ Books and theses

1.	2025	Article	Well-being of hospitality employees: A systematic literature review International Journal of Hospitality Management 124,pp.103955 (Collaboration)
2.	2024	Article	Fostering employee well-being and workplace recovery in the hospitality industry: The role of supportive break times at work Journal of Hospitality and Tourism Management 61,pp.91-100 (Collaboration)
3.	2024	Article	Conversational AI chatbots as counselors for hospitality employees International Journal of Hospitality Management 122,pp.103861 (Collaboration)
4.	2024	Article	Inflated Positivity: The Influence of the Two-Way Review System on Consumer Ratings in the Sharing Economy International Journal of Hospitality Management 121 (Collaboration)
5.	2024	Article	Vietnam tourism at the crossroads of socialism and market economy Tourism Review 79(7),pp.1301-1317 (Collaboration)
6.	2022	Article	The Impacts of Covid-19 on the Tourism Sector: Changes, Adaptations and Challenges Tourism: An International Interdisciplinary Journal 70(3),pp.465-479 (Collaboration)
7.	2022	Article	Resource convergence for post disaster recovery Annals of Tourism Research 93 (Collaboration)
8.	2021	Article	Do personal values matter? The effects of personal values on hospitality employees' service climate perceptions Journal of Hospitality and Tourism Management 47,pp.190-201 (Collaboration)
9.	2021	Article	Tourism Disaster Risk Communication: Foreign Employees’ Preparedness and Involvement in the Japanese Accommodation Industry Tourism Planning and Development pp.1-10 (Collaboration)
10.	2021/06	Article	Organizational changes, Employee Wellbeing, and Leadership for Ryokans’ Survival in a Global Crisis (Collaboration)
11.	2020/05	Article	Tourism and Hospitality Curriculum in a Japanese University: A Synthesis, Analysis and Example Japan Society for Tourism Studies pp.8-9 (Collaboration)
12.	2020/02	Article	Hotel employees’ recovery experience from job stress: The role of staff breakrooms (Collaboration)
13.	2019/07	Article	Critical Evaluation of a Tourism-led Strategy for Post-disaster Recovery in Northeast Japan (Collaboration)
14.	2019/05	Article	The role of staff breakrooms in mitigating emotional labor issues and fostering employee well-being (Collaboration)
15.	2018	Article	Mobilities in the Asia Pacific Region: Constellations and Diversity Tourism Analysis 23,pp.489-502 (Collaboration)
16.	2018/02	Article	Does a religion matter in travel risk and behavioural intention in earthquake vulnerable cities? A case for domestic traveller in Indonesia and Japan CAUTHE 2018: Get Smart - Paradoxes & Possibilities pp.745-749 (Collaboration)
17.	2017	Article	Power in tourism stakeholder collaborations: Power types and power holders Journal of Hospitality and Tourism Management 31,pp.189-196 (Collaboration)
18.	2017	Article	The Role of Intermediaries in Community Capacity Building Academica Turistica 10(1),pp.3-18 (Single)
19.	2015/06	Article	Transition of service culture across national borders: The role of managers and employees QUIS 14, The 14th International Research Symposium on Service Excellence in Management pp.456-458 (Collaboration)
20.	2015/02	Article	The staff break room as an oasis: Emotional labour, restorative environments and employee wellbeing in the hospitality industry CAUTHE 2015: Rising Tides and Sea Changes: Adaptation and Innovation in Tourism and Hospitality pp.694-696 (Collaboration)
21.	2014/02	Article	The Impact of Individual and Cultural Values on Hotel Service Climate CAUTHE 2014: Tourism and Hospitality in the Contemporary World: Trends, Changes and Complexity pp.1097-1099 (Collaboration)
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■ Academic or professional association memberships

1.	2024/08～	Asia-Pacific Council on Hotel, Restaurant, and Institutional Education
2.	2024/08～	∟ Director at Large
3.	2018/03～	Asia-Pacific Council on Hotel, Restaurant, and Institutional Education
4.	2018/04～	∟ Board member - Country representative for Japan
5.	2014/02～	The Council for Australasian Tourism and Hospitality Education (CAUTHE)

■ Conference presentations

1.	2024/05/25	Cutting down plate waste: How descriptive norms and mascot-enhanced flyers influence hotel guest behaviours? (22nd APacCHRIE Conference)
2.	2023/06	Resource management for post-disaster tourism (Australia-Japan joint symposium: Tourism and disaster resilience)
3.	2023/02/01	Multicultural team and inclusion in education (Inclusive Leadership Symposium 2023)
4.	2022/12/03	Hospitality employees’ recovery at work: The role of breaktime in employee well-being (20th Asia Pacific conference)
5.	2022/05/23	The role of ethical leadership in mitigating migrant workers’ perceived social exclusion and promoting their well-being: The case of the hotel industry in Japan (20th APacCHRIE Conference)
6.	2021/06/03	Organizational changes, Employee Wellbeing, and Leadership for Ryokans’ Survival in a Global Crisis (19th APacCHRIE Conference)
7.	2020/11/14	Tourism and hospitality in the post-corona world: Adaptations, challenges and opportunities (18th Asia Pacific Conference)
8.	2020/02/18	Hotel employees' recovery experience from job stress: The role of staff breakrooms (2nd International Conference of Critical Tourism Studies Asia Pacific)
9.	2019/07/07	Critical Evaluation of a Tourism-led Strategy for Post-disaster Recovery in Northeast Japan (8th Japan Society for Tourism Studies Conference)
10.	2019/05/13	The Role of Staff Breakrooms in Mitigating Emotional Labour Issues and Fostering Employee Well-being (2019 APacCHRIE & EuroCHRIE Joint Conference)
11.	2017/12/17	Integration of Tourism in Post-disaster Recovery of Tohoku Region (International Symposium: What is Japanese Studies?)
12.	2018/12/01	The critical Issues of Managing Hospitality Employees in Japan. The Role of Staff Break Rooms (16th Asia Pacific Conference, Oita, Japan)
13.	2018/09/28	Mobilities in the Asia Pacific region: travel – migration nexus (Nexus of Migration and Tourism: Creating Social Sustainability Symposium, Hanoi, Vietnam.)
14.	2018/02/06	Does a religion matter in travel risk and behavioural intention in earthquake vulnerable cities? A case for domestic traveller in Indonesia and Japan (The Council for Australasian Tourism and Hospitality Education)
15.	2017/11/11	Destination transformation after The Great East Japan Earthquake (Asia Pacific Conference)
16.	2015/06	Transition of service culture across national borders: The role of managers, employees and customers (QUIS 14, The 14th International Research Symposium on Service Excellence in Management)
17.	2015/02	The staff break room as an oasis: Emotional labour, restorative environments and employee wellbeing in the hospitality industry (The Council for Australasian Tourism and Hospitality Education)
18.	2014/11	The Impact of Personal Values on Hotel Service Climate (The Forth Australian Symposium on Service Research & Innovation)
19.	2014/02	The Impact of Individual and Cultural Values on Hotel Service Climate (The Council for Australasian Tourism and Hospitality Education)
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■ Research topic, funded research and KAKENHI

1.	2022/04～2027/03	From Crisis to Resilience: The social & ecological systems (SES) approach to tourism recovery in East Asia (Key Word : )
2.	2020/04～2025/03	The role of staff breakrooms in employees' psychophysiological recovery, well-being, and performance (Key Word : )
3.	2020/10～2025/03	Inducing pro-environmental behavior in tourists for the sustainable development of Japan's tourism and hospitality industries (Key Word : )
4.	2021/06～2023/03	Factors contributing to the social inclusion of foreign employees into the workplace: The case of the hotel industry in Japan (Key Word : )
5.	2018～2019	Pilot Study about the adaptation of business models to the automation of service in the context of hospitality sector in Japan. (Key Word : )
6.	2017/04～2020/03	The Staff Oasis: The role of staff break rooms for hospitality employees' wellbeing and performance (Key Word : )
7.	2017	The Swedish Foundation for International Cooperation in Research and Higher Education - Sweden-Japan 150 Anniversary Grants (Key Word : )
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■ Awards and honors

1.	2025/07	Ritsumeikan Asia Pacific University Ritsumeikan Asia Pacific University - School of Management Excellent Research Award for AY2024
2.	2023/07	Ritsumeikan Asia Pacific University – Outstanding Achievement in the Field of Research for AY2022
3.	2019/09	Ritsumeikan Asia Pacific University – Outstanding Achievement in the Field of Teaching for AY2018
4.	2018/10	Ritsumeikan Asia Pacific University – Outstanding Achievement in the Field of Research for AY2017
5.	2018/02	Journal of Hospitality and Tourism Management 2017 Best Paper Award
6.	2012/04	University of Queensland International Scholarship
7.	2011/12	Dean’s Commendation for High Achievement
8.	2011/12	Dean’s Honor Roll
9.	2011/03	Departmental Scholar Award
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■ Educational ability

● Practice example of education method
1.	2018/04～2018/07	Multicultural Collaborative Learning - Service Management (E)
2.	2017/04/01～2018/03/31	Faculty Development Program: Minnesota Teaching Effectiveness Training
● Announcement concerning education
1.	2018/08/29	Guest Speaker at University of Skovde, Sweden
2.	2018/07/17	Class observation by request (President)- Service Management
3.	2018/06/19	Class observation by request (JICA and Egypt-Japan University of Science and Technology)- Service Management

■ Professional contribution to Society

1.

2018/11～

Guest Speaker at University of Skovde, Sweden